As a member of the family in this home, I am dedicated
to providing quality service. As such, I will adhere to these 20 skills of savvy employees:
I will assume the responsibility for my life and my actions.
I will nurture healthy interpersonal relationships.
I will be respectful, trustworthy, friendly, courteous, warm and compassionate.
I will foster a positive environment throughout our home.
I will be committed to finding solutions to problems.
I will foster change as an opportunity for growth.
I will communicate openly and directly.
I will treat each customer as my most important priority.
I will dedicate myself to providing quality service to every customer and every member of this home's family.
I will respect the privacy and preserve the dignity of each customer.
I always will observe confidentiality.
I will be a part of this home's family and I will work as a team member.
I will encourage, compliment and support both residents and co-workers.
I will affirm each person's contribution to quality patient care.
I will not engage in the BBBMGs (bickering, back-biting, blaming, moaning and groaning).
I will not gossip.
I will forgive others if they make a mistake.
I will address all concerns and frustrations appropriately.
I will smile.
I will give the best I have to give all the time.