How to Achieve a Community of Caring by Making Caring Communication the Universal Language

Event Date(s): Mon, 1/27/2020 1:30 PM - Mon, 1/27/2020 2:30 PM
Location: Webinar

At the conclusion of this webinar, participants should be able to: 

  1. Discuss how to achieve a culture … and community … of caring.
  2. Identify the difference between being caring and communicating caring.
  3. Identify concrete language skills and words for in-the-moment effectiveness and caring with residents, families, and staff.
  4. Implement new strategies to increase staff engagement and commitment.