• Introduction of participants.
• Initial presentation of course model including distinguishing the concept of “interruption.”

• Continue presentation of course model including distinguishing the concept of “Default Response” versus “Invented Response.”

• Continue presentation of course model including distinguishing the concept of “Always Future” versus “Get to Future.”

• Conclude presentation of course model with presentation and application by participants of the “Renewal Process”

1. Discuss how quality impacts employee productivity, resident outcomes and the facility’s bottom line.
2. List the regulatory requirements for a quality assurance committee.
3. Outline the process of establishing a committee to conduct review of your quality assurance program.
4. List the 12 steps to implementing a successful quality assurance program.
5. Discuss how to develop, utilize and analyze the results of audit tools.
6. Discuss how the quality indicators impact the facility’s quality assurance program.

• Quality: What is it?
• Meeting the federal regulations for quality assurance (QA).
• Getting started with the development or re-vitalization of your QA program.
• Motivating and educating staff on mission and purpose of an effective quality assurance committee.

• Using facility policies and procedures.
• Establishing and scheduling key result indicators.
• Establishing thresholds for acceptance.

• Buying or developing in-house audit tools.
• Getting staff involved in audits.
• Analyzing and sharing results of outcomes of audits.
• The impact of quality indicators on the facility’s quality assurance.

1. Define the “lounge concept” as it relates to Alzheimer’s/Dementia care.
2. List several ideas for creative staffing solutions for Alzheimer’s/Dementia care.
3. Discuss ideas for environmental design that will improve the quality of Alzheimer’s/Dementia care.

1:00 p.m. to 2:30 p.m.
C2 -- Solutions for the Alzheimer’s Lounge (Part Two)

In Part II of this session, participants will learn exactly what goes on “inside” the lounge and also will receive tips for easy and useful documentation. Participants will review many tried and true, low-budget dementia programming ideas that actually work in the real world. In addition, there will be suggestions for how to help all staff deliver this programming. Anyone who works with residents with dementia will benefit from these information-packed sessions!

Learner Objectives:

1. Identify useful documentation strategies for an Alzheimer’s/Dementia Lounge Program.
2. List simple, but effective lounge programming ideas that can be implemented by any dementia caregiver.
3. Discuss key approaches to include when training caregivers for dementia-related programming.

3:00 p.m. to 4:30 p.m.
C3 -- Turning Activity “Dreams” into “Themes”

Running out of good ideas for theme programming? Haven’t tried a theme approach before? Think that themes are kind of corny? If you answered “yes,” attend this workshop to receive a “how-to” guide for transforming the recreation or activity program into an exciting theme-driven operation that not only benefits the residents, but improves staff cooperation facility-wide! (Plus, find out why surveyors will be looking for less routine -- and more variety -- on monthly calendars!) Participants will take part in a hands-on exercise, developing theme ideas that can be adapted for residents or clients of almost any functional level. By the end of this session, you will forget the notion that themes are just for “special” days or weeks! Social service, marketing and administrator participants won’t want to miss the strategies for getting newspaper and television news coverage of special theme events -- increasing public awareness and even occupancy!

Learner Objectives:

1. Demonstrate the concept of a theme-driven activity program, including the steps necessary to plan, implement, and maintain the program.
2. Discuss the many benefits that result from a theme-driven activity program, including easier calendar planning, increased staff morale, and increased esteem building opportunities for residents.
3. Discuss how theme programs can be used to improve the facility’s census and bottom line.

10:00 a.m. to 12:00 noon
D1 -- Understanding and Adapting to the Changing Consumer and Marketplace

The senior housing industry is on the cusp of significant change. The generations residing in our communities are changing from GIs to Silents. This session will discuss generational theory and differences. Findings will be presented from Wisconsin’s “Voice of the Consumer” survey.

Learner Objectives:

1. Discuss Generational Theory and distinguish between the GIs and the Silents.
2. Discuss how life events impact consumer decisions.
3. Outline the findings from the “Voice of the Consumer” survey.

1:00 p.m. to 2:30 p.m.
D2 -- How the Departure of the GIs and the Entrance of Silents Will Impact the Design, Development and Operations of Senior Communities

“GIs” are elders, born between 1901 and 1924, and, in general, currently are senior housing consumers. “Silents” are mid-lifers, born between 1925 and 1942, making their current age 57-74. This session will discuss how generation change will impact the design, development and operation of new and existing senior communities. Discussion will highlight the amenities, programs and community areas Silents want. The presentation will provide case studies and will share the creation of living/learning environments and partnerships.

Learner Objectives:

1. Identify what Silents want in a senior community.
2. List tools to help you plan for this upcoming generational shift.
3. Discuss how existing communities can adapt and/or renovate.
4. Identify successful partnerships to create living/learning environments.

3:00 p.m. to 4:30 p.m.
D3 -- Color & Pattern Preferences of People with Alzheimer’s Disease: A Prerequisite for Conscious Color Design

Robin Eggert and Jayne Clairmont will present the findings from a recent research project they conducted that demonstrates that it is possible to address and study the color preferences of individuals with Alzheimer’s disease and, consequently, make environments more user friendly for them. The presenters will share a participatory design instrument that will allow providers and designers to gain knowledge of the color preferences of the individual with Alzheimer’s disease (or who is prone to any form of dementia) so that room finishes incorporate the preferences, values, history and context of the residents.

Learner Objectives:

1. Relate your basic knowledge of residents with Alzheimer’s disease to their preferred colors and patterns and discuss this knowledge as a prerequisite of conscious color design.
2. Outline a collaborative and cooperative process to improve the quality of life for individuals with Alzheimer’s disease by creating environments designed to their liking.
3. Referring to the research sample, measures, procedures, data analysis and outcomes, discuss how you can create an environment that is designed with your residents’ color and pattern preferences in mind.
4. Discuss why it is important for today’s senior housing managers to design and decorate housing facilities in ways that incorporate the preferences of people with Alzheimer’s Disease.

10:00 a.m. to 12:00 noon
E1 -- Changing Traditions in Long Term Care (Part One)

Person-Centered Care Model “Changing Traditions in Long Term Care” was started in 1991 and changed the perception of nursing homes. This program broke through old traditions in long term care and offered residents more freedom, choices and independence. This model puts the person in the center of focus and provides more individualized care that is in the best interest of the person instead of the traditional institutional nursing home style.

Topics that will be addressed include:

1. Six critical components of person-centered planning.
2. 24-hour open dining hours -- all meals served offering a choice of buffet or ordering from the menu.
3. Team-building concept -- increase staff retention.
4. Positive effect of this program on residents’ quality of life and quality indicators.
5. Positive comments from residents, staff, surveyors, Centers for Medicare and Medicaid Services (CMS, formerly known as HCFA) and legislators.
6. Financial impact and cost effectiveness with 100% occupancy.

1. Detail how this Person-Centered Care Model improves the quality of life and quality of care for the residents.
2. Outline how this program improves staff retention and census buildup.
3. Discuss CMS’ involvement and support for this program.

1:00 p.m. to 2:30 p.m.
E2 -- Changing Traditions in Long Term Care (Part Two)

Discussion continues from the previous session.

Presenters:

Eric Haider
Chief Executive Officer
Crestview Home, Inc.
Bethany, Missouri

Margie Haider
Director of Nursing
Crestview Home, Inc.
Bethany, Missouri

2:30 p.m. to 3:00 p.m. -- Break

3:00 p.m. to 4:30 p.m.
E3 -- Changing Traditions in Long Term Care (Part Three)

Discussion continues from the previous session.

Presenters:

Eric Haider
Chief Executive Officer
Crestview Home, Inc.
Bethany, Missouri

Margie Haider
Director of Nursing
Crestview Home, Inc.
Bethany, Missouri

4:30 p.m. to 6:00 p.m. -- Free Time

10:00 a.m. to 12:00 noon
F1 -- Step into the Future

With technology, the possibilities for the future are endless. This innovative technology forum will take you where no conference session has taken you before -- into the future. Step into this working model of a long term care facility that is ahead of its time, and discover what is possible and probable for our future. Walk through this futuristic and functional resident room, business office, bathing area, dietary director’s office, and marketing director’s office and see the future where room furnishings and technology are fully integrated to enhance staff efficiency and to increase quality of life. Discover what technology is available and learn how you can bring the future into long term care today.

Learner Objectives:

1. Discuss how technology is likely to impact the future of long term care.
2. Identify those departments in long term care that will be most impacted by the influx of technology.
3. Develop a plan to incorporate technology into long term care in ways that enhance staff efficiency and increase resident quality of life.

1:00 p.m. to 2:30 p.m.
F2 -- Step into the Future

Continuous technology forum

2:30 p.m. to 3:00 p.m. -- Break

3:00 p.m. to 4:30 p.m.
G -- Step into the Future

Continuous technology forum

4:30 p.m. to 6:00 p.m. -- Free Time

8:30 a.m. to 10:30 a.m.
G -- Eat, Drink and Be Merry with Confidence:
Surveying in the Areas of Nutrition, Hydration and Activities

The current survey “hot buttons” seem to be activities and nutrition/hydration. This session will summarize the two Centers for Medicare and Medicaid Services (CMS, formerly known as HCFA) webcasts from last fall, “Surveying for Activities” and “Surveying for Nutrition and Hydration Problems.” CMS has stated publicly what they want in these three areas so crucial to quality life in long term care. Now, in this session, you can learn how to incorporate their expectations into your daily routines.

Learner Objectives:

1. Assess whether your facility is in compliance with federal nutrition regulations.
2. Assess whether your facility is in compliance with federal hydration regulations.
3. Assess whether your facility is in compliance with federal activities regulations.

8:30 a.m. to 10:30 a.m.

H -- The Money Is in Our Hands

Not-for-profit and governmental long term care providers operate in a business environment dominated by the values of a wired world. Although non-profit long term care providers are assumed to be value-driven, two University of Rochester Business School professors recently found that non-profit hospital boards reward CEOs more for financial performance than for delivering on altruistic concerns, such as a higher ratio of direct patient care staff. We all are deeply affected by the wired world, whether or not we profess its values.

This highly interactive workshop is about money -- but not about budgets, financial controls, or fund-raising. Rather, the workshop introduces participants to the concept that money can serve as a power source for non-profits, albeit in a different way than is true in the for-profit sector. The workshop teaches participants to use an organizational Money Inventory to achieve two vital goals: (1) to develop a proactive money story that carries at least as much clout in the marketplace as that of the wired world; and (2) to locate pivotal points in their own organizations where a shift in the use of money will more powerfully drive mission and goals.

Learner Objectives:

1. Define what is meant by “an organizational money story,” and discuss how you can begin using the tool of a Money Inventory.
2. List three clearly stated core values of nonprofit communities of elder care that can serve in the marketplace as a counterweight to the values of the wired world.
3. Identify at least one pivotal point in your day-to-day operation where a different allocation of money can drive organizational change.

Reinhart, Boerner, Van Deuren, Norris & Rieselbach, SC
1000 North Water Street, Suite 2100
Milwaukee, WI 53202
(414) 298-1000
Contact: Rob Heath

or

22 East Mifflin Street, Suite 600
PO Box 2018
Madison, WI 53701-2018
(608) 229-2200
Contact: Burt Wagner

Featuring: UW Stevens Point Madrigal Singers

Featuring: Rich and the Resistors